Buying Assistance
We have compiled a list of reasons and recent examples of headaches and frustration with purchases from our clients. With buying assistance being free of charge, we hope you check it out!
The names and locations have been changed to protect the unfortunate... don't let this be you!
Steve needs a new PC for work. He wants one fast so he runs over to his local big box store, grabs one, and takes it back to his office. What Steve doesn't know is that big box stores aren't typically allowed to sell the software needed to connect properly to a business, so he is now tasked with either returning this new PC and purchasing online (or through a trusted vendor) or buying a costly system upgrade.
As her company moves offices, Valinda finds that her old Pocket PC doesn't get good signal in her office. She decides that an upgrade is in order, and the fancy new Blackberry looks awful nice. But all of the features that she is accustomed to with her Pocket PC (taking her laptop home at night and still being able to sync her calendar, contacts, and inbox) no longer function. With the right information beforehand she wouldn't be haggling with Verizon to get out of the new phone contract.
All of this is real and happens every day. Don't let it! We are always her to provide the advice that can help you make the right decisions, so give us a call or send out an email and we'll tell you what we know. That's the "Friendly" part of "User Friendly."
Tuesday, March 27, 2007